Privacy Policy

We take your privacy seriously and want you to feel confident about how we handle your information. This page explains what data we collect, how we use it, who we share it with, and the choices you have. It also sets out your rights under UK data protection laws.

Last updated: 13/08/2025

POWER STEAM CLEANING SOLUTIONS LIMITED (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our website, contact us, or book our services.

1. Information we collect

We may collect:

Contact details: name, email address, phone number, address
Service details: property type, service requested, booking dates
Website usage data: IP address, browser type, pages visited, via cookies and analytics tools
Payment details: processed securely through our payment provider (we do not store card details)

2. How we use your information

We use your information to:

Provide and manage our cleaning services
Respond to enquiries and bookings
Send appointment confirmations and service updates
Process payments
Send relevant marketing messages by email, SMS, or phone (with your consent where required)
Take and use photographs of work completed at your property for documentation, training, and marketing purposes
Improve our website, marketing campaigns, and services
Meet legal and regulatory obligations

By using our services, you agree to receive marketing communications. You can withdraw your consent at any time by contacting us or using the unsubscribe option provided in our messages.

3. Sharing your information

We only share your information with:

Service providers who help us operate our business (e.g. payment processors, hosting providers)
Authorities where required by law
We do not sell your personal information.

4. Cookies and tracking

We use cookies to make our website work effectively and to understand how visitors use it. You can manage or disable cookies through your browser settings.

5. Data storage and security

Your personal data is stored securely and only kept for as long as necessary to fulfil the purposes above or meet legal requirements.

6. Your rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you
Request corrections to inaccurate data
Request deletion of your data (where applicable)
Object to or restrict how we process your data
Withdraw consent for marketing communications

To exercise your rights, contact us using the details below.

7. Contact us

If you have questions about this policy or how we handle your data, contact:
POWER STEAM CLEANING SOLUTIONS LIMITED
Email: helpdesk@pscsolutions.co.uk
Phone: 01934 244729
Address: Lanier House, Tweentown, Cheddar, England, BS27 3JD

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.